Welcome to the Evening
After the keynote presentation, I made my way to the Hard Rock Hotel, where Club One was hosting a reception in the Float Lounge, a swank and moodily lit location. I had a chance to meet to speak with Sal Pelligrino of Les Mills, who was excited about the company’s “The Future of the Fitness Industry” white paper. Pelligrino was speaking with Karen Woodard-Chavez, consultant and owner of Premium Performance, Boulder, CO. Woodard-Chavez is one of our columnists, so I picked her brain for ideas about upcoming stories related to what U.S. clubs can learn from clubs in other countries. We also talked about the reasons women entrepreneurs don’t grow their businesses like male entrepreneurs do and what good customer service really is. more





